At Metro Threadz, operated by Buynest Ventures, we strive to offer a seamless and stress-free shopping experience for men’s clothing. In this policy, “we,” “our,” and “us” refer to Buynest Ventures, while “you,” “your,” and “user” denote our customers. 

We recognize that situations may arise where an order needs to be cancelled. This policy explains the applicable conditions and steps related to order cancellations. 

Cancellation Prior to Shipment 

• Orders may be cancelled within 24 hours of placement or before dispatch, whichever occurs earlier 
• Cancellation requests must be submitted by contacting our customer support team via email 
• Upon approval, the full amount will be refunded to the original payment method within 5–7 business days 

Orders That Have Been Shipped 

• Orders cannot be cancelled once they have been dispatched 
• Customers may choose to return the product after delivery in accordance with our Return & Refund Policy 

Order Modifications 

• Changes to products or delivery addresses are not permitted after an order is placed 
• If modifications are required, eligible orders must be cancelled and a new order placed 

Cancellation Support 

For questions or assistance regarding order cancellations, please contact our customer support team at buynestventures@gmail.com