At Metro Threadz, managed by Buynest Ventures, we are committed to providing a seamless and dependable shopping experience for men’s clothing. In this policy, “we,” “our,” and “us” refer to Buynest Ventures, while “you,” “your,” and “user” denote customers purchasing through our platform. By shopping with us, you agree to follow the return and refund procedures described below.
Return Eligibility
To qualify for a return:
- Items must be unused, unwashed, and in their original condition
- All original tags, labels, and packaging must be intact and returned
- Products that have been worn, washed, or altered are not eligible
- Return requests must be submitted within 48 hours of delivery via customer support
- Items not meeting these conditions may be rejected
How to Initiate a Return
- Submit Your Request
Email your return request along with the Order ID and reason for return to buynestventures@gmail.com - Provide Proof
For defective, damaged, or incorrect items, include clear photographs to facilitate faster processing - Follow Instructions
After approval, detailed steps will be provided to complete the return
Note: Returns that do not comply with these conditions may be declined at our discretion.
Refund Procedure & Timeline
- Returned items are inspected to confirm eligibility for return
- You will be notified whether your refund is approved or denied
- Approved refunds are processed to the original payment method within 5–7 business days
- A confirmation email is sent once the refund is successfully completed
Partial Refunds
If a returned product only partially meets the return criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion
Damaged, Defective, or Incorrect Items
- For faulty, damaged, or incorrect items, submit a return request within 48 hours of delivery
- Include clear photographs or videos of the issue and send them to buynestventures@gmail.com to ensure quicker processing
Customer Support
For any questions or assistance regarding returns or refunds, please contact our support team at buynestventures@gmail.com
